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Natural Remedies Direct uses Australia Express Post exclusively for all
deliveries within Australia. All freight and product pricing is quoted
and charged in AUD$.
Supplement prices are discounted from recommended retail
with additional special offers and free freight available.
Postage and Handling Fees
Minimum Order -$20.00
Within Australia
$4.95 Express Post Delivery - any order
Outside Australia
1 - 3 Items $24.95
4 or more items - shipping to be quoted at time of order
Please note that we reserve the right to change carriers or request
your approval of additional freight and handling fees for orders of
excessive weight or orders being sent to areas not serviced within
normal time frames and fees by Australia Post. Natural Remedies also
reserves the right to decline or cancel an order if the delivery or
supply of that order is in our opinion too slow, expensive, insecure or
problematic.
Same Day Shipping
Orders placed before 1pm (AEST) on any business day are processed on the same
day. All other orders are processed on the next business day. However, dispatch
of goods will be delayed until payment is received for customers using cheque,
money order or direct transfer payments.
From the time of shipment, your order within Australia should be received within
7 working days. Orders outside Australia can take up to 14 days.
Payment
Your online order is processed via specialised digital encryption for security.
We accept payment via Visa, Mastercard, Bankcard, American Express, personal or
bank cheque, money order and direct transfer. Orders paid for by credit card are
dispatched immediately, while orders via other payment methods require clearance
or payment confirmation prior to dispatch. No item is charged to you until it
is actually shipped and items out of stock will be advised.
Damages
Should you receive an order that is faulty, damaged or has been dispatched incorrectly,
it must be reported to us by telephone or email within 2 working days of your
receipt of the order. We will request that you post the damaged items to us Reply
Paid (at our cost except for packing materials), where upon our receipt and inspection,
the damaged stock will be promptly replaced at no charge.
Orders incorrectly placed by you, the customer, will be refunded if we are informed
within 2 working days of you receiving the order and the products are returned
unopened, in saleable condition within 21 days. However, in that case any postal
charges cannot
be refunded.
Privacy
Natural Remedies agrees to protect any personal information supplied to us during
your transaction as being strictly confidential and will retain only your name,
shipping address and contact details for a period of time appropriate to the servicing
of your account regarding ongoing orders, product returns or Therapeutic Goods
Administration requirements etc. Your information will not be used for any other
purpose or supplied to any other company and can be deleted at any time by your
request. You may be asked if you would like to receive free newsletters or product
information and this service will be imply no obligation on your part and be totally
optional for a term solely at your discretion.
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delivery information 